Policies:Shipping, Contact, Privacy, Personal Info, Cookies, Email, Links, Changes
Shipping, Returns, Exchanges & Refund Policy
Gimre's Shoes, Inc. (dba New Balance Portland) Web Site Shipping Policy - For New Balance Portland web site orders, our standard shipping method within the continental United States is UPS Ground. We will ship only to street addresses unless you live in an area without local postal service, but shipping to a PO Box will be discretionary on our part. If you are unable to receive UPS shipments as a street address, we may be able to ship via USPS Priority Mail or Parcel Post, please contact us to determine shipping and insurance costs, if this is necessary. Orders shipping to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO may be sent USPS Priority Mail. Domestic (continental US) UPS Ground - Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice. Service Availability: Available in all 50 states and Puerto Rico. Orders shipping UPS Ground will typically arrive 2 to 7 working days from the day the order is shipped. UPS 3 Day Select® - The smart choice for time-sensitive packages on a cost-sensitive budget. UPS 3 Day Select® offers the ideal mix of economy and reliable delivery, guaranteed by the third business day, combined with up-to-the minute tracking, to and from every U.S. address in the 48 contiguous states. Service Availability: Available in the U.S. in the 48 contiguous states. Orders shipping UPS 3 Day Select® will arrive by the end of the third business day from the day the order is shipped. UPS 2nd Day Air - An economical alternative for time-sensitive shipments that do not require overnight delivery. UPS 2nd Day Air offers the ideal mix of economy and reliable delivery, guaranteed by the second business day, combined with up-to-the minute tracking, to all 50 states and Puerto Rico. Service Availability: Available throughout the U.S. and Puerto Rico, not available for intra-Alaska shipments. Orders shipping UPS 2nd Day Air will arrive by the end of the second business day from the day the order is shipped. Deliveries to certain locations in Alaska may require additional time in transit. Not available for intra-Alaska shipments.
SHIPPING NOTE Upgrading to 2nd Day Air or 3 Day Select® DOES NOT mean that you will receive the order in 1 to 2 days from when you placed the order. The order typically will arrive in the specified time AFTER the order leaves our warehouse. It is our intent to promptly fulfill your order, however the time of day the order is placed will affect the shipment date. We make every effort to maintain sufficient stocks of all merchandise to promptly fulfill your order, but occasionally this is not possible. Please note the above shipping times for each shipping method. If your actual shipment time is expected to exceed those given above, we will notify you by email. Domestic (Alaska, Hawaii, Guam, Puerto Rico and AFO/FPO) USPS Priority Mail: $17.50 per order, per address. Orders shipping USPS Priority Mail will typically arrive 5 to 7 working days from the day the order is shipped. International Orders At this time, manufacturer policies restrict us from fulfilling orders for current model products to shipping addresses outside of the United States and its territories. As a result, we do not have the authority to service international customers with current model products. We apologize for any inconvenience this may cause.
Return, Exchange and Refund Policy - Footwear is a tough item to buy when purchased over the internet. You can't touch and feel the shoe, you can't try it on and compare the feel amongst other items at the same time. We'll always urge you to come into one of our stores if possible, but sometimes that can't be done. We understand the problems of internet purchases and we want to make yours as comfortable as possible. But at the same time, we have to set up some ground rules. Satisfaction Guaranteed at New Balance Portland - New Balance Portland is committed to your complete satisfaction! Once your new shoes or apparel arrive, try them on; check them for proper fit, comfort, style and function. If you are not totally satisfied with the fit and comfort of your new shoes or apparel, we will cheerfully exchange them or provide you with a full refund... If you are not totally satisfied with the style or functionality of your new shoes or apparel, we will cheerfully exchange them or provide you with a full refund. Requirements - Returns, Exchanges and Refunds - All returns to New Balance Portland must be sent prepaid. We will not accept any COD shipments. Only shoes and apparel returned within 30 days of the purchase date, in the original box, with a copy of the original New Balance Portland receipt, will eligible for a full refund. Any shoes or apparel returned after 30 days, if accepted, will incur a 10% restocking fee. All merchandise must be returned in new condition to be eligible for exchange or refund, unless we determine them to be defective. Worn shoes can be accepted for return only if there is a problem due to a manufacturing defect. New Balance Portland adult shoes are guaranteed to be free of defects for a period of 90 days from date of purchase. Kids shoes are guaranteed for 60 days from date of purchase. Return shipping costs are the customer's responsibility, however New Balance Portland will pay for shipping out the replacement merchandise at no charge to you. We can only accept returns of, or refund purchases made from New Balance Portland. We cannot accept returns of, or refund purchases made at other internet sites or other stores. Procedures - Returns, Exchanges and Refunds - Contact us via: postal mail: New Balance Portland, 7385 SW Bridgeport Rd, Tigard OR 97224, local voice phone number: 503 808-9400, toll free phone numbers: 877-275-5859. Provide us with - The specific reason for the return, exchange or refund request. Which shoe or apparel is involved, please identify the model/color. What you would like us to do, exchange or refund. Description of the replacement, size and color if an exchange. an email address, regular mail address, or phone number so that we may contact you if necessary. Return Authorization - We will issue you a return authorization number. Make sure it is clearly legible on the outside of the shipping package. Shipments without a valid return authorization number will not be accepted. Ship to us - Ship the package to us, via regular ground freight, UPS or RPS, or USPS. Do not ship COD, we will not accept any COD shipments. If we determine that a freight reimbursement is necessary, we will reimburse you for standard ground rates. We cannot reimburse for any shipping charges beyond regular ground rates. Upon receipt of the item, we will determine how best to resolve the situation, and we will contact you. We will respond as soon as possible. Please allow adequate time for freight delivery. Shipping methods and prices, as well as returns, exchange and refund terms and conditions, are subject to change without notice, however we will always endeavor to provide the best shipping value and services to our customers.
General Contact Information If you have any questions, please feel free to use the "contact us" form available on this site or email us at (Click Here To Email Us) You may contact us in writing at: New Balance Portland, 7385 SW Bridgeport Rd, Tigard OR 97224, Attn: Customer Service. You are also welcome to call our Web Store operations at: 503-808-9400 (phone or fax) 877-275-5859 toll free 10:00am to 8:00pm PST Monday through Sunday.
Privacy By using this site, you agree to the terms of the Gimre's Shoes, Inc., online privacy policy stated herein. Please do not use this site if you do not agree to these terms. This online privacy policy is designed to tell you about the collection and uses of information from this site so that you can make an informed choice about using this site. By using this web site, you understand and agree as follows: The information collected from this site could be stored indefinitely; New Balance Portland and Gimre's Shoes, Inc. and its agents may store, access, and use the information in any jurisdiction, including jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction; This site is controlled by Gimre's Shoes, Inc. from its offices in the United States. Gimre's Shoes, Inc. and New Balance Portland make no representation that materials in the site are appropriate or available for use in other locations. If you choose to access this site from other locations you are doing so at your own initiative and are responsible for compliance with applicable local laws. The terms of this policy and the use of this site are governed by the laws of the state of Oregon. Use of this site is unauthorized in any jurisdiction that does not give effect to the provisions of this policy. We hope that the information provided below will address any questions or concerns you may have about the collection and uses of your information. The terms of this online privacy policy apply unless different terms are specified in an online or other form or contract provided to you by New Balance Portland or Gimre's Shoes, Inc.
Visiting Our Web Site - When you visit this web site, some information, such as your IP address or the time and date of your visit, may be collected automatically. On some occasions, such as when you download software or information, you may be asked to register and provide certain personally identifying information. Supplying such information to us is optional, but you may be unable to access certain areas of this web site without doing so.
Email Policy - We have created this email privacy policy to demonstrate our continued, firm commitment to your privacy and the protection of your personal information. You are in complete control of the emails you receive from Gimre's Shoes, Inc.. If you received a mailing from us, (a) you or someone accessing "your account" information using your username and password has specifically selected the email/newsletter category you are receiving, thereby establishing an opt-in request to receive mailings as a party with an existing business relationship with New Balance Portland or Gimre's Shoes.
Email Policy/Opting Out - You may access "your account" on our website at any time and "modify (your) profile" by deselecting the newsletters you no longer desire. You will not receive emails regarding the deselected email/newsletter categories. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to: New Balance Portland, 7385 SW Bridgeport Rd., Tigard OR 97224, Attn: Customer Service/OptOut Please include your name, address (including country), and/or email address when you contact us. We value your trust in us and will remove your personal information from our marketing programs in a timely fashion.
The Use of Personal Information - New Balance Portland/Gimre's Shoes, Inc. respects and protects your personal information. We will take reasonable measures to protect the information you share with us. Personal information collected from this web site will not be sold, rented, loaned, distributed or exchanged for any commercial gain by New Balance Portland orGimre's Shoes, Inc., to any party or organization outside of New Balance Portland and Gimre's Shoes, Inc. and certain intermediaries (UPS, USPS, etc.) strictly to process and ship your order. We value your trust in us and the security of your personal information. By providing personal information to New Balance Portland you agree and understand that New Balance Portland and Gimre's Shoes, Inc. and its agents may access, store and use this information for a variety of purposes including identification, registration, authentication, on-line transactions, and marketing (unless you have opted out of receiving marketing solicitations) in any of the countries in which New Balance Portland, Gimre's Shoes, Inc., and its agents maintain offices, including the United States. You should also be aware that New Balance Portland and Gimre's Shoes, Inc. will disclose your personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to (1) comply with legal process; (2) respond to any claims; or (3) protect the rights, property or personal safety of New Balance Portland, Gimre's Shoes, our customers or the public.
Cookies – What They Are and Why They Are Used - Like many companies that provide web sites, New Balance Portland/Gimre's Shoes, Inc. may use "cookies" in order to better serve the needs of our on-line visitors. A cookie is a small text file that a web page server places on your hard drive. Rather than storing your personal information on our servers, including your shopping selections, we have elected to allow you to maintain your personal information and selections, more securely, on your own computer. But this can only be accomplished securely with the use of "cookies". Cookies function as your identification card and may record passwords, preferences and purchases. Cookies are used to let the web page server know that you have returned to this site. This helps us to be more efficient in serving you because it permits us to determine what information and web pages you may be especially interested in viewing. Cookies also can be used to determine other information, such as the daily visitors to our web site and the pages of the site most frequently visited. Cookies are unique and can only be read by the server that assigns them. They cannot be executed as code or deliver viruses. Your browser can be "instructed" to accept all cookies or to alert you every time a cookie is offered. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information or process product orders.
Personal Information Related to Children - New Balance Portland/Gimre's Shoes, Inc. does not intend to collect personal information from children under 18 years of age. Children should not provide personal information on this web site, and should ask their parents to submit a request on their behalf if they want to receive information related to this site. New Balance Portland/Gimre's Shoes, Inc. encourages parents to take an active interest in their children's use of the Internet.
Personal Information. New Balance Portland and Gimre's Shoes, Inc. respects and protects your personal information. We will take reasonable measures to protect the information you share with us. Whenever you give us sensitive information (such as when you register with a personal identity and password) New Balance Portland and Gimre's Shoes, Inc. will take commercially reasonable steps to establish a secure connection with your web browser.
Updating, Reviewing, and Deleting Your Information - To make a request to review, update or delete personal information, you may send your request using the "contact us" form available on this web site or in writing at: New Balance Portland, 7385 SW Bridgeport Rd., Tigard OR, 97224, Attn: Customer Service. You can help us maintain the accuracy of your information by notifying us of any change to your name, address, phone number, email address or other information by using the "contact us" form available on this web site, or by notifying us in writing at the above address.
Links to Other Sites - New Balance Portland and Gimre's Shoes, Inc. is not responsible for the privacy practices of any other web sites that may link to any New Balance Portland web site or any other web sites that any New Balance Portland or Gimre's Shoes web site may link to. We encourage you to become familiar with the privacy practices of these sites before you provide them with personal information.
Questions or Concerns - New Balance Portland and Gimre's Shoes, Inc. welcome your questions and comments regarding this policy. If you believe that we have not adhered to this policy please notify us using the "contact us" form on this site or in writing at: New Balance Portland, 7385 SW Bridgeport Rd., Tigard, OR 97224, Attn: Customer Service and we will use commercially reasonable efforts to identify and remedy the problem.
Changes to this Policy - We may from time to time update this policy. When we do so, we will post notice of any revisions on this site. We encourage you to review our policies whenever you visit our web site.
